Returns & Exchanges

At Kica Active, we want you to feel confident and comfortable in your performance gear. If your purchase doesn't meet your expectations, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all hangtags are intact and the garments are in their original, unwashed condition.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized courier location near you.

4

Receive Refund or Exchange

Once our quality control team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing